Serenity contract · Run offer

Maintenance of your building's intelligent systems

One contract. One contact. All your smart systems maintained.

Management of all your connected systems after handover - hotels, offices, premium spaces - with a dedicated sensai, alongside your traditional multitech provider.

Launch offer — Early bird

Full audit of your smart contracts included + priority MySensai dashboard setup. No commitment.

3 spots left Reserve my early bird slot
What we see on site

After handover, who really runs the smart layer?

A hotel or building equipped with intelligent systems is often left on its own as soon as works are accepted.

Too many vendors

3 to 6 smart contractors, sometimes under contract, sometimes not - nobody sees the full picture.

No visibility

When something fails, you cannot diagnose or know who to call. No real-time system status.

Multitech does not cover smart

HVAC, plumbing, electrical: yes. Connected smart systems: usually out of scope.

The Serenity solution

One contract for all your intelligent systems

A maintenance contract led by one dedicated contact: your sensai. They coordinate specialist vendors, keep systems available and give you full visibility.

The sensai is a technical orchestrator, complementary to traditional multitech - not a competitor.

Goal: a site manager / hotel director full of Serenity.

Intelligent systems

Connected, managed, communicating systems

Serenity covers all smart equipment across your hotels, offices and professional spaces.

Serenity scope

  • Access control & biometrics
  • CCTV & alarms
  • Audio / video & videoconferencing
  • Office & common-area automation
  • Network, Wi-Fi, IoT & sensors
  • Supervision / BMS
  • Scent ambiance & energy monitoring

Out of scope (multitech)

  • HVAC / air conditioning / heating
  • General electrical
  • Plumbing / sanitary
  • Paint / finishes
  • Elevators
  • Fire safety (SSI)

These trades stay with your usual multitech (HVAC, plumbing, etc.). Serenity coordinates smart in parallel.

Concrete service

What your sensai does every day

On-site presence

On-site presence matched to your plan, plus remote availability (phone, email, video).

Coordination

Management of all smart vendors, follow-up and resolution of interventions.

Preventive

Inspection rounds, failure anticipation, revision planning.

Evolutions

Technology and needs tracking - advice, adaptation, updates.

MySensai platform

Real-time visibility on your systems

Green / amber / red dashboard, proactive alerts, contract audits, update warnings, intervention history - automated regular reporting.

Site view

Client portal - coming soon

Serenity plans

Three levels of support

Choose the plan that fits your site size, number of smart systems and expected level of oversight.

Essentiel

Essentiel

Pour les sites avec peu d'équipements connectés, mais aucun suivi aujourd'hui.

Vous avez du contrôle d'accès, du wifi, peut-être de la vidéo - mais personne ne vérifie que tout tourne. Le jour où ça plante, vous ne savez pas qui appeler.

  • Un sensai passe une fois par mois pour vérifier vos systèmes
  • Dashboard de suivi : état de vos équipements en un coup d'œil
  • En cas de panne : intervention sous 48h ouvrées
  • Jusqu'à 3 systèmes couverts

Idéal pour : hôtel boutique, petit site tertiaire, démarrage connecté.

Premium Most popular

Premium

Vous avez plusieurs systèmes connectés et personne pour les piloter au quotidien.

5 à 7 systèmes - accès, vidéo, wifi, domotique - plusieurs prestataires, et personne qui voit l'ensemble. Quand ça tombe, c'est le directeur qui devient le help desk.

  • Un sensai dédié, présent sur site une fois par semaine
  • Alertes proactives aux heures ouvrées - on vous prévient avant la panne
  • En cas d'incident : intervention sous 24h ouvrées
  • Coordination de tous vos prestataires
  • Reporting mensuel détaillé

Idéal pour : hôtel 4-5★, immeuble de bureaux connecté, espace premium.

Excellence

Excellence

Vos systèmes connectés sont stratégiques. La moindre coupure impacte vos clients.

Vous ne pouvez pas vous permettre une caméra HS, un accès bloqué ou un réseau wifi instable. Vous avez besoin d'une présence forte et d'une réactivité immédiate.

  • Un sensai senior dédié, présent deux jours par semaine
  • Astreinte 24/7 incluse - intervention sous 4 heures, week-end compris
  • Alertes et supervision en continu, jour et nuit
  • Comité de pilotage + roadmap technologique annuelle
  • Nombre de systèmes illimité

Idéal pour : palace, hôtel flagship, siège social haute exigence.

Vous hésitez entre deux formules ? Réservez un audit gratuit - votre sensai analysera vos contrats existants et vous recommandera le bon niveau.

Voir le comparatif technique détaillé
Service Essential Premium Most popular Excellence
Smart systems covered Up to 3 Up to 7 Unlimited
On-site presence 1 visit/month 1 day/week 2 days/week
Preventive maintenance Every 2 months Monthly Twice monthly
Corrective maintenance D+2 business days D+1 business day 4h (24/7)
Supervision / monitoring Dashboard (view only) Dashboard + alerts (business hours) Dashboard + alerts 24/7
Dedicated sensai (SPOC) Shared Dedicated Senior dedicated
Reporting Standard monthly Detailed monthly Custom + steering committee
24/7 on-call — Optional (+) Included
Annual strategic review — + tech roadmap
Contract takeover plan Simplified Supported Turnkey

On request, MySensai can contract directly with your vendors when their contracts end (Premium & Excellence).

Monthly fee tailored to your property size. Pricing set after audit. Early bird: free audit, no commitment.

They trust us

A luxury hotel in Paris.

« Dozens of intelligent systems installed. For plumbing, HVAC, electrical, etc., we have a multitech contract like everyone else. But for smart systems, no maintenance contract. None. When something breaks, we call the manufacturer who sends us to the integrator. Except the integrator delivered the project and moved on.

Today with MySensai, we have one contact who knows our site, our systems, our vendors. One call and it is handled. »

- Management, 5★ hotel, Paris

Your building deserves the same Serenity

Audit of your existing contracts, review of your smart scope, or a conversation with a sensai.

Book 30 minutes
contact@mysensai.fr 06 42 07 17 84